I’m excited to share the first in a series of new Customer Experience Vigilante videos with you.

Armed with only a camera and my determination to “enlighten the public,”  I’m taking the CEV on the road to look at the successes and challenges of today’s companies as they strive to deliver great customer experiences.

 I invite you to watch my first CEV video – as I brave the wilds of IKEA in Atlanta in search of a bed for my home.  We’ll take a look at the realities of th customer experience at this popular retailer.

What’s your experience of IKEA?  Share your thoughts by posting a comment. 

I’d also love your thoughts on my video series.  Post your comments here!