Ritz Carlton (in Philadelphia) Cares
Now and then, I invite other respected industry professionals to share their frontline experiences with my readers. Recently, a recount of a Ritz Carlton snafu and recovery by consultant and coach to corporate executives, professionals, and independent business owners, Liz Bywater, PhD, caught my attention. Here’s a snippet of her story:
Several weeks ago, I attended a charity event at the Ritz-Carlton in Philadelphia. I drove up to the hotel, handed my car keys to the valet and stepped inside. The event was lovely. I met some new people, caught up with old acquaintances, sampled the hors d’ouevres, paid the valet and drove home.
