Don’t want to be ‘Rotten’? Invest in Your People (Like Starbucks, not like K-Mart)
At Customer Service Vigilante, we bestow the label ‘Rotten Egg’ on companies as our way of pointing out the horrors customers face at those stores every single day. People definitely have grudges to bear… with good reason. I totally understand.
However, don’t forget there are also amazing companies out there, and they deserve to be recognized, too. It is much more thrilling to see a Starbucks than a K-Mart any day. Being screamed at because of bad policy and bad leadership will never keep great people attracted to your organization. I have a competitor, a very smart man named Arcadio Rosselli, who says, “Whether you’re great or bad, business is hard, so you might as well be great.”
